Services Private Limited Questions
Security & Privacy
How does WES service work?
After confirmation of an
order, we send you details of scope of work as offered by us for your review and
confirmation. We follow your
standards and send you an update on the progress of the work. You can review
and comment on the portion of the work completed. We do the final correction as
per your comments and then re-check before submitting the completed data. All
submissions of information can be transmitted either way through FTP / e-mail
/fax or courier.
How do we transfer data to
You may either fax, courier,
or email us the data or use our FTP to directly transfer files to our server.
What kind of 3D outputs are
WES can provide 3D models in
Pro/ENGINEER, CATIA, Unigraphics, Solid-Edge, SolidWorks, and Inventor.
What conversion options are available?
WES can provide models and drawings in CATIA,
Pro/ENGINEER, SolidWorks, and Unigraphics. We can also translate files from and
to IGES, DXF, STEP, and STL.
Is there a limit to the
number or size of files I can submit?
You can submit any number of
files; however, each file must be less than 10 MB. Larger files often cause web
browsers to "time out" and/or lose connection to the server before the file is
completely transferred. If your files are larger than 10 MB, please split them
into smaller files. Data can also be transferred using CD, tape, or paper
In what DPI should the paper
original be scanned?
The paper if scanned
at 150 DPI, is able to display almost the entire information visible on the
Can I mail the paper
Yes, you can mail or courier
your paper originals/copies to our Mumbai office address in India. Ordinary mail
from US takes about 10 -15 days to reach us in India, while the courier takes
about 3 working days.
Security and Privacy
What is your security
The security of our clients'
data is of paramount importance to WES. Please see our confidentiality page.
Will WES use my data for
No. WES understands the privacy
and security required to protect our clients' strategic information and
processes. WES will never sell, share, or distribute any client information or
data without the prior written consent of the client except to the extent
required for execution of the project.
WES will not sell, distribute, or
share any customer data or information to any third party without prior written
permission from the client except to the extent required for execution of the
What is the delivery time on
a typical project?
Unfortunately there is no
such thing as a typical project. Projects at WES range from a few simple
components to complex assemblies that involve several hundreds or thousands of
components. Due to our large staff of experienced engineers and technicians, we
are able to meet even the most demanding deadlines.
What project tracking
options are available?
Each project is assigned a project
manager who manages the project and the client relationship. Project
managers are available daily during normal business hours to provide status
updates by phone or e-mail. We are in the process of setting up an on-line chat
How can I track the status
of my data?
Based on your project size and
with prior agreement, WES can send weekly status reports that identify the status of
execution. We are currently developing a method for tracking your
project status online.
Do you follow your own CAD
standards or those which we prescribe?
We set up CAD standards as
furnished by the client. However in absence of prescribed standards we use
widely accepted default standards.
On what codes are your designs based?
teams are conversant with American, British, Australian, Canadian, Euro &
Indian codes. In addition we are also familiar with additional code requirements
in US relating to AISC, OSHA, FEMA, etc.
How can I make sure we do
not lose the look and feel of our drawings and documents?
We ask for as much detail as
possible when you submit so we can make sure that everything we do fits within
your parameters and looks exactly as you would like it to be. We assign your
work to the same CAD operator who becomes familiar with your firm.
What is your price basis?
WES normally provides a fixed-price
bid. In certain cases, hourly rates for revisions are offered.
What are your payment terms
and billing cycles?
We usually provide 30 days credit
facility for payment. WES invoices the client upon delivery of work as per
agreed price break-downs.
How do you guarantee your
If you are not satisfied with the
work as delivered, WES will rectify its mistakes at
no extra charges but no backcharges are acceptable.
How can payment be made?
Payment can be made in $ or
Euro via check mailed directly to India, or by wire transfer to our bank.
Are these services
permissible / taxable under law?
These NET enabled IT
services are covered under WTO agreement signed by more than 110 countries
around the Globe. These services are freely importable and free from customs
duties or local taxes.
How can we tell that we are
not going to be charged 100 hours for something we feel should only require 40
To overcome such a situation, WES
normally offers a lump sum price after you have provided us with complete
details and scope of work. This way you are assured of a fixed price and do not
have to pay for any additional hours we may incur at our end. In case of changes
/ revisions in the drawings arising out of any design or other changes at your
end, we can offer either a fixed extra charge or mutually
agree to number of man hours chargeable. Due to limited occurrence
of such instances, the revision charges or hours are easily sorted out.
How do you ensure accuracy
on converted models?
WES has a strong quality
assurance/ inspection process to ensure the accuracy and quality of all
specifications, drawings, models, and other outputs.
What is your QC procedure?
Many of our processes are
proprietary to WES. Our quality procedures are specially designed for the
variety of works we undertake. Our ability to deliver quality products and
confidence to guarantee what we deliver makes good outsourcing sense.
Are you ISO 9000 certified?
What if I
forget my ftp login password?
Contact our company administrator. We will provide you with
a new password after suitable verification.
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Engineering Services Pvt. Ltd. Mumbai (Bombay) India - 2009 All Rights